FAQ's
Platform
At Caratic, you can browse our extensive product range, place an order, and receive timely delivery with ongoing customer support. We provide high-quality diamonds, gemstones, and jewelry, ensuring a seamless experience at every step.
Jewellers, wholesalers, diamonds and jewelry manufacturers from all around the globe.
At Ritzin, we provide certified or noncertified Natural and lab grown diamonds, Gemstones and Finished Jewelry.
Yes, you can tell your requirement to any of our Sales experts and they will help you to get the best product of it.
We have our inhouse team who physically quality check each and every product before sending to the customer.
Yes, you can hold diamonds maximum for 48 hours.
You can pay via various methods like wire transfers, cheques and Zelle (in the US) and credit card (subject to approval).
Invoicing
Invoices will be shared depending on your location and the payment method selected at checkout. If you select the Upfront Payment method, your invoice will be shared once the stone is placed on hold.
If you select 3/30/60 day credit, your invoice will be shared once your goods ship from their origin destination.
Invoices will be shared depending on your location and the payment method selected at checkout. If you select the Upfront Payment method, your invoice will be shared once the stone is placed on hold.
If you select 3/30/60 day credit, your invoice will be shared once your goods ship from their origin destination.
Currently, we can receive payment via wire transfers, cheques and Zelle (in the US) and credit card (subject to approval).
Yes, we currently accept payment in USD, GBP, EUR, AUD, HKD, ZAR and AED.
Delivery
Delivery timelines differ depending on the supplier, the stone’s location and the final destination. Our delivery times are stated on the platform and all orders can be tracked
Yes, tracking information can be found for each individual order